Frequently Asked Questions

The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).

An eSIM serves as a virtual SIM card that enables you to set up a cellular plan with your service provider, eliminating the need for a physical nano-SIM card.

Activating your eSIM involves a straightforward three-step process: 1) Pick your destination 2) Opt for a data plan 3) Scan the QR code on your phone.

While a physical SIM is a tiny chip you insert into your phone, an eSIM represents a digital SIM that simplifies the activation of your cellular plan, bypassing the need for a physical nano-SIM card.

To find out if your phone supports eSIM, check out our page listing the devices that are compatible with eSIM technology.

Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.

Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.

Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".